Wednesday 13th October 2021

DSL Services Broadband Network - Unable to connect

We are aware issues with some of our next generation broadband users not being able to connect to the service.

Engineers are currently investigating and updates to follow shortly.

Update 12:30

The vast majority of customers have reconnected. Any customers still experiencing issues should reboot their router to reconnect.

Our suppliers Engineers are investigating the cause of the issue

Update 14:00

The issue is still ongoing. Whilst some have been able to reconnect others are still facing issues. Supplier engineers are still working to resolve this for everyone. Periodically rebooting the router may ensure you connect back as the first available opportunity. Further updates will be provided as soon as available and we apologise for those still facing disruption.

Update 14:30

We are now seeing all the remaining users reconnecting again without issue. We will continue to closely monitor the situation and share a Post Incident Report when the root cause is made available from our supplier.